Costco is one of the retail giants in the United States. Now, one of the most visited stores in the country is launching a ...

Both the TTC employee and the customer involved in a stabbing at Dundas subway station have now been charged after police say ...

As we approach the end of the year, business often slows down. Calendars empty, workload lightens and inboxes fill up with ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

Communication skills are essential for creating healthy relationships, maintaining mental health, fostering civic engagement, ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium  today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences ...

Just in the past two months, the Saskatoon Fire Department has seen 90 encampment fires and some came very close to being ...

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity ...