Both the TTC employee and the customer involved in a stabbing at Dundas subway station have now been charged after police say ...

As we approach the end of the year, business often slows down. Calendars empty, workload lightens and inboxes fill up with ...

Enterprise Connect, the leading conference for enterprise communications and customer experience (CX) professionals, invites CEO, C-suite, and senior leaders to join its exclusive Strategic IT ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Invent, Zendesk announced a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to accelerate AI-powered ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Communication skills are essential for creating healthy relationships, maintaining mental health, fostering civic engagement, ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium  today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences ...

Just in the past two months, the Saskatoon Fire Department has seen 90 encampment fires and some came very close to being ...