For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns.

The 2025 ISG Provider Lens ® global Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report evaluates the capabilities of 28 providers across two quadrants: GenAI ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

As consumer behaviors shift and digital touchpoints multiply, the once-reliable linear marketing funnel is giving way to a ...