This new round, which comes just six months following the Series A, will both allow Outset to go even deeper on the foundation that brought the company to this moment and extend that expertise into a ...

Widewail’s founder has stepped away from the day-to-day. Matt Murray, who started the reputation management and customer ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Artificial intelligence has become a clear differentiator for midsized companies seeking to gain an edge over their ...

See a line outside Brevard's new Trader Joe's store? Don't get discouraged. Manager explains the reason, best times to shop.

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

Established two years ago, the business leverages Fexco’s deep heritage in operational excellence and innovation to deliver ...

AI is transforming collision repair, and you don’t need big budgets or tech expertise to start. Here’s how shops can adopt practical tools today and gain an edge.