This new round, which comes just six months following the Series A, will both allow Outset to go even deeper on the foundation that brought the company to this moment and extend that expertise into a ...

Widewail’s founder has stepped away from the day-to-day. Matt Murray, who started the reputation management and customer ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

AUSTIN, TX / ACCESS Newswire / December 8, 2025 / Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced the appointment of Sushil Kumar as its new Chief Executive ...

Great customer experience depends on a clear story, smart use of technology and empowered employees who make it easy to do ...

Tech français consacré aux nouvelles technologies (internet, logiciel, matériel, mobilité, entreprise) et au jeu vidéo PC et ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...