Businesses are moving towards a unified customer experience, leaving behind fragmented multi-channel approaches. Experts at the ETBrandEquity CX+ Summit 2025 highlighted that customers expect seamless ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

CIO John Fraser sits down with host Lucas Mearian at the CIO 100 event to talk about how his company unified technology after ...

Crisis communication strategies include being transparent, acting quickly, training spokespeople and using social media to ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

The announcement of the new strategy came on the sidelines of Mobily’s 20th Anniversary celebration, where the company ...

In a market where competition intensifies by the month and products increasingly resemble each other, a powerful shift is ...

As consumer behaviors shift and digital touchpoints multiply, the once-reliable linear marketing funnel is giving way to a ...