Google Chat finally gets a message scheduling feature. As the name suggests, you can schedule messages to send at a later ...

How many data centers will be built – and how much electricity they’ll need – is uncertain. Being prepared costs money, but ...

AI is transforming marketing, but companies that balance machine efficiency with human creativity and emotional intelligence ...

Discover how Frontier Firms scale AI to drive growth, efficiency, and innovation. Learn traits, strategies, and real-world ...

Customers have been advised not to consume any nuts from the affected lot due to the risk of  Salmonella contamination.

In text messages unsealed through discovery as part of the 23XI Racing and Front Row Motorsports v NASCAR antitrust lawsuit, ...

You’ve probably done a great job of bringing potential customers to your online store. But if you find that they aren’t ...

The simple truth is that the mobile era didn’t kill direct marketing, but it just showed which channels actually work when ...

Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute. When customers feel appreciated, they’re much more likely to stick around, and ...

Too many companies still ask customers to fill out surveys after an interaction—then call it a “Voice of the Customer” ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...