Most Americans pay for their purchases with credit or debit cards. "Cash accounted for 14% of all U.S. consumer payments by ...

The post Experienced Retail Worker Had Met Their Fair Share Of Problem Customers, But This Unusual Interaction Really Took ...

Businesses are moving towards a unified customer experience, leaving behind fragmented multi-channel approaches. Experts at the ETBrandEquity CX+ Summit 2025 highlighted that customers expect seamless ...

The City of Ottawa is working on ways to incorporate artificial intelligence (AI) to work faster and better on certain things ...

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

Experts unpacked the shift towards real-time CDPs, highlighting the need to blend human sensitivity with intelligent data use ...

A different approach to customer acquisition is needed for businesses to survive, let alone thrive, in this new era of AI ...

Shopify reports that many entrepreneurs identify market gaps through personal experiences, leading to successful business ...

Crisis communication strategies include being transparent, acting quickly, training spokespeople and using social media to ...

Top founders share what really drives wealth today—from discipline and resilience to solving real problems and investing in ...

Despite all the hype about AI and automation, the secret ingredient for a truly delightful and memorable restaurant ...

On the customer-facing side, Amazon has introduced Rufus, a new generative AI-powered conversational shopping experience. It ...