A Qantas passenger has hit out at the airline over a flight attendant's disappointing response to a problem they faced while onboard.

Unfortunately, for fans of Home Depot, their plans are now up in the air because of a major problem at the store. The issue ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

Most Americans pay for their purchases with credit or debit cards. "Cash accounted for 14% of all U.S. consumer payments by ...

The post Experienced Retail Worker Had Met Their Fair Share Of Problem Customers, But This Unusual Interaction Really Took ...

A closer look at the growing concerns surrounding Gymshark, examining customer feedback, product durability questions, and ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

Experts unpacked the shift towards real-time CDPs, highlighting the need to blend human sensitivity with intelligent data use ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Shopify reports that many entrepreneurs identify market gaps through personal experiences, leading to successful business ...

Dollar General is one of the leading beneficiaries of this shift in customer behavior, as evidenced by its robust ...