CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

The latest release of the National Customer Rage Survey found that 77 % of U.S. consumers reported experiencing a product or ...

A Qantas passenger has hit out at the airline over a flight attendant's disappointing response to a problem they faced while onboard.

Unfortunately, for fans of Home Depot, their plans are now up in the air because of a major problem at the store. The issue ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

Most Americans pay for their purchases with credit or debit cards. "Cash accounted for 14% of all U.S. consumer payments by ...

The post Experienced Retail Worker Had Met Their Fair Share Of Problem Customers, But This Unusual Interaction Really Took ...

A closer look at the growing concerns surrounding Gymshark, examining customer feedback, product durability questions, and ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Dollar General is one of the leading beneficiaries of this shift in customer behavior, as evidenced by its robust ...