The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

Pete Strecker assumed the role of Aspen city manager in October, but has been with the city for over a decade.

Banks are struggling to integrate artificial intelligence into their operations, and one of the major stumbling blocks is ...

Burnley Business Improvement District (BID) has announced the appointment of Jason Cothliff as its new project manager. Jason joins Burnley BID from his most recent role as marketing and retail ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

AI is transforming collision repair, and you don’t need big budgets or tech expertise to start. Here’s how shops can adopt practical tools today and gain an edge.

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Google reviews are the digital storefront of your business. Before a customer even visits your website or walks through your ...