EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

Observe.AI, the leader in AI agents for customer experience, today was recognized as a Leader in the IDC MarketScape: AI-Enabled Contact Center Workforce Engagement Management 2025-2026 Vendor ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

The Office of Personnel Management and the Department of Homeland Security are among the agencies with lower customer ...

By J. N. Halm Business is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, ...

Too many leaders try to make their business grow by chasing more customer transactions, rather than enhancing customer ...

Discover the UAE's new unified service that allows citizens to renew their passports and Emirates ID cards together in one ...

Independent media agency, This is Flow, has appointed Kim Raicevich to the newly-created role of client service officer. In ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Through Adapt IT Telecoms’ channel partner programme, businesses can extend their offerings by providing the company’s APN-as-a-Service to their customer base. This partnership allows our channel ...

Shipley Energy reports that tank monitors enhance fuel management, reducing downtime and costs by providing real-time fuel ...