A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

A California Walmart customer is outraged after an interaction with a receipt checker she says had a “disgusting” attitude. TikTok user @krymiariiver posted a video about the encounter on Sep. 30.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

Home Depot raises red flag about customer behavior in stores Cracker Barrel responds to backlash over logo change 6 people are found dead at a Colorado dairy. Authorities suspect an accident involving ...

Hot weather tends to bring out the worst in people, and no one bears the brunt of this more than retail employees. One such worker was just trying to survive her shift when a nightmare customer ...

Sometimes it feels easier to be a Grumpy Gus—Who has the energy to get jazzed up about everything all the time? But ask yourself, how exhausting is it when you’re around someone else who is constantly ...

In this episode, the second of an eight-part series on creating five-star customer service in your dental practice, Dr. Roger P. Levin shares how to foster a positive atmosphere that enhances both ...

Talk show host Claude Skelton Cline has suggested that local employers in the service industry are often forced to hire expatriates because many BVIslanders lack the positive attitude required for the ...