By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Unlike traditional consumption scenarios, which were largely seen as simple physical spaces for the exchange of goods, today's "new consumption scenarios" are far more dynamic and diversified. They ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

Four SEC teams are still in contention for a conference championship berth, although we won't find out which two teams will face in Atlanta until the final week of the regular season. Alabama, the ...

Indiana became the first Power Four team to clinch a conference title game spot on Friday night with a dominant victory over Purdue. The Hoosiers' win leaves one spot open heading into the final ...

There are plenty of ACC contenders in play to make the conference title game with two weeks remaining in the regular season. Miami is the highest ranked team in the College Football Playoff rankings ...

Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service workspace (CSw), formerly known as Customer Service ...

Abstract: End to end testing is critical for ensuring the quality of a software product. Popular software products are deployed by customers in a wide variety of configurations over a broad range of ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The Houston Astros finally got a win on Thursday, beating the Athletics to keep their playoff chances alive. The Astros lose the tiebreakers with all the teams in contention for the final spots. With ...

Two storms in the western Atlantic are headed towards the U.S. East Coast—Invest 94L and tropical storm Humberto. "What's unusual about this is the proximity of Humberto to 94L," said a National ...