While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Overview: AI and ML enhance fraud detection, risk assessment, and credit decision-making in modern banking.Chatbots and ...

The health-tech sector in India, led by companies such as Sagility and Indegene, has demonstrated resilience, achieving ...

The combined company will accelerate Asurion's vision to become CTO of the home, by delivering seamless, intelligent care for ...

Learn how breakeven analysis helps SaaS and tech teams understand when revenue covers costs, optimize pricing, and build profitable, scalable growth models.

EKSPLA is pleased to announce the addition of four new representatives to its global partner network. The company has signed representation agreements with firms in the People’s Republic of China , ...

Enterprises are stepping back from scattered digital programs and beginning to treat e-commerce as part of their core ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.