It will use the proceeds to fund R&D, market expansion and to improve its financial position Read more at The Business Times.

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Reliable Hydraulic Hose Replacement and Repair Solutions Bloomington, United States – November 28, 2025 / Custom Hose Tech Inc – Mobile Hydraulic Hose Repair / For over 25 years, Custom Hose Tech Inc ...

SitusAMC, a technology vendor for real estate lenders, holds sensitive personal information on the clients of hundreds of its banking customers, including JPMorgan Chase. By Rob Copeland Stacy Cowley ...

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a ...

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...

Michael Bock, sales director, Southeast Area at CDW, speaks to the assembled group for the roundtable discussion on customer experience technology. Nola Laleye To ...

“Voice Live API acts as a connective tissue for AI-driven conversation across every layer of the app. It gives us a standardized framework so different product teams can incorporate voice without ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A Louisville company ...

PITTSBURGH — Officials with Pittsburgh Regional Transit are reporting disruptions to their customer service phone lines. Riders trying to call a customer service representative may not be able to ...

Dear Eric: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

HGNR Inc, the distributor of Dumonde Tech bicycle products in the USA is looking for a part-time Inside National Sales Rep and Customer Service position. Reports To: President, HGNR Inc. Job Overview: ...