Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

When Marshall Field opened his first department store in Chicago, he focused on one thing: customer success, or as he phrased it, "Give the lady what she wants." Nearly 200 years later, a business's ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Launching Customer Success within your organization? That’s great! It means you have conceptual buy-in about the value that Customer Success can bring, and probably the expectation that the new team ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Salesforce, Inc. ( CRM) Discusses Q3 Update on Customer Momentum and Success and ...

Tandym Group, the leader in specialized solutions for the healthcare, life sciences, technology and professional services industries, today announced the appointment of Promit Chakrabarti as Vice ...