The postal service officially launched a new automated system on Tuesday aimed at modernising its customer service. The ...

Eloboss expands its unified platform with new supported game titles and a structured customer rewards system, reinforcing its ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service platform - LiveDesk. Built on the core ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

This is the worst. I hope METRO does better than what they're doing," a MetroLift rider said. Viewers who use METROLift have ...

A new study by global tech strategists Juniper Research has found that the number of customer interactions automated by AI agents will grow from 3.3 billion interactions in 2025 to more than 34 ...

Agentic AI marks a major evolution in artificial intelligence, moving beyond reactive tools to autonomous systems that can ...

Manitoba Public Insurance is ending its long-standing first-come, first-served registration system for the Driver Z program, ...

Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...