The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

All businesses deal with difficult customers from time to time, and sometimes the customer is justified in their frustrated response. But it’s also true that from time to time, companies have to ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

Dealing with difficult customers is part of the job for call center employees, but occasionally, the tables turn in interesting ways. When a Netflix customer threatened to cancel over a price increase ...

Are you dealing with a challenging person at work, at home, or in another part of your life? It’s easy to let an unreasonable individual affect us and ruin our day. What are some of the keys to ...