We explore how to deal with difficult customers and knowing when it's time to cut ties. Death, taxes, marketing conferences referencing artificial intelligence (AI) and difficult customers. These are ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Every business has customers from hell. If you were really honest, you might admit that you or your company is someone else’s customer from hell. I know I can be. When you are the difficult customer, ...

Every person in a customer-facing role understands that there are some customers who are more difficult than others. Here are some ways to turn these customer interactions into more positive ...

Much of the world experiences all sorts of thunderstorms or weather-related travel delays. These result in angry visitors and the need to rework all sorts of travel schedules. In the northern ...

ACC sends message to CFP committee amid Miami-Notre Dame controversy ICE has arrested nearly 75,000 people with no criminal ...