Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets.

Courtesy photo / Brandon Auker works on a Chromebook computer at the Altoona Area Junior High help desk. Altoona Area High School seniors are able to gain valuable experience and on-the-job training ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

As part of an after-school technology help-desk program, teams of students are being trained as technology troubleshooters. The computer server in the library has been down since 12:45 p.m. The ...

As educators dive into remote learning this fall, many will lean heavily on IT staffers for help. Some, however, will have additional tech support — from the very same students they’re planning to ...