It's open enrollment season for the next year of health insurance but figuring out which plan to get can be tricky ...
Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...
DTE Energy's fast-track approval request for a $7 billion Oracle and OpenAI data center in Saline Township has led to ...
From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a buyer's trust and derail a purchase.
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Call center employee tried to assist a rude caller, but they insisted on being put on hold to wait for a supervisor
The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor first on TwistedSifter. Anyone who’s ever worked at a call center, or ...
Enterprise negotiations often falter not because the negotiators lack skill but because they’re constrained by two structural ...
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