Learn proven de-escalation techniques and best practices that transform high-stakes customer escalations into resolution ...
It's open enrollment season for the next year of health insurance but figuring out which plan to get can be tricky ...
My internet bill crept up by about $15 a month over the summer. I know I can likely lower it by comparing rates to a competitor company, but I've been pushing off that phone call because I'm exhausted ...
In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...
Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...
In the early 2000s, after a severe slump, McDonald's orchestrated a major turnaround, with the introduction of its Dollar Menu. The menu, whose items all cost $1, illustrated just how important it was ...
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My internet bill crept up by about $15 a month over the summer. I know I can likely lower it by comparing rates to a competitor company, but I've been pushing off that phone call because I'm exhausted ...
DTE Energy's fast-track approval request for a $7 billion Oracle and OpenAI data center in Saline Township has led to ...
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