RBI to launch a two-month campaign in January 2026 to address pending grievances with the Ombudsman for improved customer ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

Chewy, Navy Federal Credit Union and ALDI lead a group of 750 companies recognized for delivering the best customer service ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a buyer's trust and derail a purchase.

A customer services apprentice undertaking her training through City of Wolverhampton College beat off tough competition to ...

Schnucks Markets Inc. is using the Domo AI and Data Products platform to revolutionize its approach to grocery retail data ...

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...