The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

The North Carolina Division of Motor Vehicles has unveiled a five-year strategic plan to improve customer service. Officials with NCDMV say the agency has been up against some major challenges ...

N.C. Division of Motor Vehicles Commissioner Paul Tine released the agency’s 2026-2030 Strategic Plan, a comprehensive ...

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

The incoming mayor needs to call on the 300,000 city employees to show warmth, respect, and courtesy to the public. The ...

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a buyer's trust and derail a purchase.

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

PRESSADVANTAGE – Rocket CRM has introduced an enhanced version of its Missed Call Text Back feature, designed to help organizations maintain consistent communication even when inbound calls go ...