Businesses that still rely solely on manual replies often end up wasting time, losing momentum and burning out their teams.

Morrisons has announced a major change it will make at its tills in December, aimed at helping certain customers in its ...

Driven Intelligence Is Transforming Customer Interactions, Operational Decisions, and CX OutcomesFORT LAUDERDALE, Fla., Dec. 04, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a global leader in full-lifecycle ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Nithin Kamath recounted how the decision was taken in November 2015 during a conversation with co-founder and CTO Kailash ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business ...

Discover how modern website chatbots act as behavioral mirrors by learning from visitor interactions, adapting responses, and ...

If one corridor closes and another opens, customers can quickly switch to the next best Nvidia part. This acts as a shock ...

Mikie Basi, managing director of Vancouver-based marketing agency Rely Digital Inc., said AI-assisted discovery has become ...

At a London conference on value creation, experts argued that innovation succeeds only when systems, people, and leadership ...

Feeling ignored at a restaurant can turn even the nicest diner feral. Here’s how to ask for what you need to get the meal ...

Make your next gathering welcoming and effortless, and maybe even have fun at your own party.