Cresta, the leading customer experience AI platform for human and AI agents, launched Automation Discovery, a powerful new solution that pinpoints exactly which common customer conversations to ...

While guests to a shared meal could bring a card game or a bottle of wine to keep conversation flowing, social psychology ...

While conversations around death and inheritance are never easy, some personal finance experts say this conversation can be ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Nithin Kamath recounted how the decision was taken in November 2015 during a conversation with co-founder and CTO Kailash ...

CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business ...

Discover how modern website chatbots act as behavioral mirrors by learning from visitor interactions, adapting responses, and ...

If one corridor closes and another opens, customers can quickly switch to the next best Nvidia part. This acts as a shock ...

Mikie Basi, managing director of Vancouver-based marketing agency Rely Digital Inc., said AI-assisted discovery has become ...

At a London conference on value creation, experts argued that innovation succeeds only when systems, people, and leadership ...

Feeling ignored at a restaurant can turn even the nicest diner feral. Here’s how to ask for what you need to get the meal ...