As they say, you manage what you measure. Accordingly, an entire industry has developed around performance measurement and performance management. Popular tools include the Balanced Scorecard, ...

As a small business owner, you depend on your employees to reach optimum performance levels, especially when many employees are cross-trained to perform distinctly different job functions. For ...

Is performance measurement living up to its promise? When it comes to measuring the impact of government programs and services, its potential is now widely accepted. From monitoring the programs that ...

Management experts have debated for decades the most useful way to assess employee performance. In today's businesses, employers tend to rely on a mix of subjective and objective measures as part of a ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Analytics, at its core, is leveraging data for measuring and improving business outcomes.

The issues around the quality of medical care have become a subject of increasing complexity, confusion, and public interest. As managed care has rapidly emerged as the preferred delivery and ...