AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

Modern customer service has evolved beyond simple phone support and email responses. While automation tools and digital platforms have streamlined many processes, the core of exceptional service ...

SAN MATEO, Calif., Aug. 17, 2021 (GLOBE NEWSWIRE) -- SIOS Technology Corp., an industry leader in application high availability and disaster recovery, was named the winner of a Silver Stevie ® Award ...

Alarmingly, while technology is being recognised as increasingly important to meeting customer needs, only twenty-eight percent of Australian workers feel that the technology they use in their ...

Many companies worldwide are letting go of employees and replacing them with AI chatbots, especially in areas like customer service and Human Resources. As these automated tools step in for people, ...

Customer service is mission critical for all businesses. A happy customer base goes hand in hand with business success, with customers more likely to purchase a company’s products or services. In ...

Outdated technology is the main reason insurance brokers are currently struggling with customer service, at a time when insurance brokers have never been in more demand, a new research report by ...

Customer service focuses on customer-facing teams. Customer experience refers to the overall customer journey. Both equally contribute to business success Customer service and customer experience (CX) ...