AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

The modern CX space is full of challenges and opportunities. Leveraging CX tech is critical to meet evolving expectations and create a customer-centric culture Many customers dread needing to contact ...

The business world often believes that the numbers speak for themselves. Well, in the age of technological marvels, it’s not just the numbers that are speaking; it’s your customers as well. With ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

In the ever-evolving landscape of technology and customer service, artificial intelligence (AI) offers businesses opportunities to enhance the way they interact with their customers. The debate around ...

WASHINGTON — The Internal Revenue Service released details Thursday on how it plans to use an infusion of $80 billion for improved operations, pledging to invest in new technology, hire more customer ...

Many companies worldwide are letting go of employees and replacing them with AI chatbots, especially in areas like customer service and Human Resources. As these automated tools step in for people, ...

When people think about customer service, the first thing that may come to mind is dreading that call to their bank or their mobile provider. After a machine answers your phone call, you have to wade ...

SAN FRANCISCO--(BUSINESS WIRE)--Upwork (Nasdaq: UPWK), the world’s work marketplace, today announced the 10 most in-demand skills for technology, marketing, and customer service independent talent on ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be ...

When new technology is introduced, it often sparks the question “What will it replace?” There are certainly cases where a new technology does replace something, typically older technology or processes ...

Customer service and using technology to improve access to information are among the goals for Lake County circuit court Clerk candidates. Democratic incumbent Erin Cartwright-Weinstein was elected in ...