Update: CNY Central said Monday afternoon it is aware of issues for Verizon FiOS and Spectrum customers who are unable to access its CBS programming on WKOF, or can’t find it in the channel guide.

A Syracuse television station is being disrupted by a planned change in its call letters and channel position. CNY Central’s WTVH CBS 5 changed its call letters on Monday, Dec. 1, becoming WKOF CBS 5.

Syracuse-area viewers expecting a smooth transition to CBS’ new home, WKOF (formerly WTVH), have instead spent the week troubleshooting blank screens, inaccurate channel guides and mysteriously ...