If you thought AI was only taking over your smartphones and computers, you'll be surprised to know Riyadh Air is the world's ...

Chewy, Navy Federal Credit Union and ALDI lead a group of 750 companies recognized for delivering the best customer service ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

QUEUES, whether at a bank branch, a telco store or even online inside an app, can give customers the space to reflect on their sentiments about the services they’re availing. Some think about the time ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Wise's customer growth has slowed to 11%, but total payment volume is accelerating, driven by platform infrastructure ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

The North Carolina Division of Motor Vehicles releases a strategic plan that sets priorities, goals and strategies for the ...