Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Many growing e-commerce brands are outshining larger retailers when it comes to what happens after the "buy" button is ...

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

The chief customer officer and senior vice president of airport operations sat down with Skift airlines editor Gordon Smith ...

By J. N. HalmBusiness is a matter of hunting and farming. This, I insist. Management legend Peter Drucker backs me. He says, “The purpose of a business is to create and keep a customer.” The creating ...

Shopify reports that fundable startups need a minimum viable product, consumer traction, financial planning, and aligned ...

As more and different kinds of travelers visit airport and airline lounges, their layouts, amenities and looks have changed.

Founder and director of DSW Optical, David Whittle, on working with independent practices, sustainability, and growth ...

The markdowns started Thursday when Howards Clothes announced it was ending operations after 75 years as an anchor store in ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...