FourNet reveals huge strides in sustainability and social impact performance over the last year - contact centre ...

Sabio Group Strengthens Operating Board with Two Key Appointments. Sabio Group contact centre transformation services ...

Workplaces urged to ditch the Christmas gifts, as two thirds of workers admit they don’t like secret santa Jukebox Marketing ...

Sabio Group has announced the 2026 dates for Disrupt, Europe’s flagship customer experience event series. Responding to ...

Trust in AI depends on knowing when to escalate. A well-governed system ensures that AI defers to human judgment in complex, ...

IPI’s Pauseable now available on AWS Marketplace. Extends Flagship PCI DSS functionality to Amazon Connect users  .IPI Contact Centre ...

Spanish insurer IMA Iberica leapfrogs industry giants with Europe’s largest Google Agent Assist implementation, creating 5,000-strong virtual workforce While most European insurers debate AI ...

Content Guru, a leading global cloud Customer Experiences (CX) technology provider, has been awarded the accolade of “Vendor of the Year” at the prestigious UK IT Industry Awards 2025. This accolade ...

Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber Monday. High street stores still see increased footfall, but e-commerce now dominates the long ...

Last month, the UK government announced what some consider to be controversial plans to introduce identity cards. Over the years I have been in rooms filled with some of the great minds in the field ...

UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru Despite widespread trials, the majority of police forces are holding back on ...

CCA Global proudly announces the winners of the CCA Women in Leadership Awards 2025, held on Tuesday 11 November in Manchester. The event celebrated exceptional women driving innovation and excellence ...