Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Citizens rate the complaint-handling experience 19 points higher in 2025 than they did in 2021. AI is making a difference.

Bambuser today launched Call Insights and AI Subtitles, two artificial intelligence-powered features to help companies deliver smarter and more accessible video commerce experiences.

Xactly, a provider of intelligent revenue solutions, has launched Incent AI Agents on the Xactly Intelligent Revenue Platform.

Companies can stand out by creating videos that capture attention in 30 seconds or less. Plus: Most consumers skip ads.

With access to Uber's 189 million monthly users, marketers can now understand how people move, live, and order.

Acquisition brings Dragon's SEO/AI/PPC reporting software platform and international expertise to Semify's digital marketing platform.

Partnership makes BrightLine's interactive formats available programmatically through PubMatic, linking engagement, locality, and commerce outcomes.

“Success in this new era requires CMOs to set clear strategic direction, adapt to AI-driven customer journeys, and focus on creating authentic, differentiated value. The CMO role is evolving from ...

Afiniti, a provider of artificial intelligence and customer experience optimization, has made its AI Pairing solution available on the NiCE CXexchange following the company's onboarding into the NiCE ...

Additionally, Bombora's new Curated Ecosystem Audiences, which transform B2B data signals from Crunchbase, G2, Definitive Healthcare, and HG Insights, and others into addressable digital audiences, ...