Government can apply lessons learned from industry’s success in automating help desk interactions for citizen services. Artificial intelligence–enabled chatbots, for example, have made it easier for ...

With RChilli’s APIs now embedded within ServiceNow, recruitment becomes faster, more accurate, and fully digital. The ...

Surveys suggest that, in an 8-hour workday, the average office worker is only productive for about 2 hours and 53 minutes.

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