Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In our work, we spend much time examining companies’ operating models and organizational ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Johnson & Johnson MedTech (NYSE:JNJ) is enacting an organizational restructuring, changing the way its business units operate ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Pathward Financial, through its subsidiary Pathward, a national bank focused on financial access, rolled out an evolved operating model designed ...

Imagine channeling awareness, intelligence and experience into the exact right decision instantaneously — this is the power of engineering intuition into your business, says Irene Sandler, a Vice ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Casey's General Stores, Inc. CASY has a strong business operating model that includes omnichannel capabilities, enhanced customer reach and private-label offerings. These elements help the company ...

Casey's General Stores, Inc.’s CASY business operating model, omnichannel capabilities, enhanced customer reach and private-label offerings reinforce its position in the industry. Casey's price and ...