The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Let's keep it real. Many of the larger established financial institutions are floundering in this era of disruption as fintechs and nimble startups keep slicing off pieces of the financial services ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Casey's General Stores, Inc. CASY has a strong business operating model that includes omnichannel capabilities, enhanced customer reach and private-label offerings. These elements help the company ...

Casey’s General Stores, Inc.’s CASY business operating model, omnichannel capabilities, enhanced customer reach and private-label offerings reinforce its position in the industry. The company remains ...