If you have not yet heard the term "business architect", you soon will, write John Rymer and Alexander Peters of Forrester Research. Whether business architects report into the business or IT, this ...

“We’re seeing the whole idea of customer experience changing very quickly,” said Powers. “There is a customer inflection point where the customer will either continue to work with you or try someone ...

Listen to the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript or download a copy. Sponsor: The Open Group. Join a panel discussion on the current state of enterprise ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

As a guest on the Federal News Radio program in Washington, I was being asked about my experiences in reducing IT costs. Joining me on the program was Jerry Davis, the deputy CIO at NASA, who ...

Camunda’s co-founder and chief technologist, in collaboration with principal practice strategist, co-authors hands-on guide to using process orchestration and automation to future-proof the enterprise ...

Take a look at some of the acronyms creeping into enterprise architectures — BPEL (Business Process Execution Language), BPM (business process management), BPO (business process outsourcing) — and you ...