In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.

Agentic AI is shifting CRM from simple automation toward collaborative workflows, where AI handles routine tasks and humans apply judgment, context, and relationship-building. Rather than replacing ...

Pfizer's Conor Riordan explains how the pharmaceutical giant uses Celonis across 200+ markets to drive toward 95% order automation, guided by a strict "process before technology" philosophy. When ...

This advanced version of the Google IT Support certificate teaches learners how to automate IT tasks using Python, Git and IT tools. The program includes hands-on exercises for scripting, system ...

Conventional CRMs are often slow and can be costly to maintain; sales reps in 2025 need a fast and reliable platform that keeps admin minimal while increasing deal flow. Competitive CRMs also offer ...

For three decades, CRM systems have promised to connect companies with their customers. Yet for many customer-facing employees, and the IT teams that support them, CRM has become an onerous modus ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Internal documents show the company that changed how people shop has a far-reaching plan to automate 75 percent of its operations. Internal documents show the company that changed how people shop has ...

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