The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

In this article, I reflect on the lessons learned building and operating frontline hiring programs across healthcare, ...

Customer Relationship Management (CRM) tools, long used by sales and account teams to track relationships, automate ...

Michelle Feinstein details how wealth firms transform CRM systems from basic records into AI-powered hubs that boost ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Industrial water and wastewater supplies distribution platform United Flow Technologies (UFT) acquired Moss Kelley, Quality Controls and GP Jager. Terms of the transactions were not disclosed. Florida ...

Salesforce delivered robust Q3 results, with strong revenue, EPS, and free cash flow growth. Click here to read why CRM stock ...

Veeva AI Agents work seamlessly within Veeva applications and have direct, secre access to data, documents, and workflows and ...

PRESSADVANTAGE – Rocket CRM has introduced an enhanced version of its Missed Call Text Back feature, designed to help organizations maintain consistent communication even when inbound calls go ...

Salesforce is delivering record amounts of free cash flow and buying back a ton of its stock at discounted valuations. Click to read why CRM is a Strong Buy.

Pfizer's Conor Riordan explains how the pharmaceutical giant uses Celonis across 200+ markets to drive toward 95% order automation, guided by a strict "process before technology" philosophy. When ...

Marketing means constant reinvention. We launch, measure, tweak and sometimes scrap entire systems when new insights surface. I’ve managed more than a dozen platforms, rebuilt the same lifecycle ...