Executives from Adobe, Microsoft, Netomi, Oracle, Pega, PROS, Salesforce, SAP, ServiceNow, SugarCRM, Verint and Zoho answer the question: What is CRM in 2026?

Salesforce, Inc.'s AI strategy drives margin growth and efficiency, yet the stock is undervalued. Click for this updated look ...

B2BROKER has introduced a series of significant updates to its flagship CRM and back-office system, B2CORE, targeting Web, ...

The full value of automation is realized only when technology works in concert with the people who guide and interpret it.

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

Recently I paid over $10 for a simple Oscar Mayer 12-ounce package of bacon. Jerome Powell, help me! Well, the U.S. Federal Reserve doesn’t set bacon prices, or things that come from China like rare ...

Customer Relationship Management (CRM) tools, long used by sales and account teams to track relationships, automate follow-ups, and centralize communication, are becoming a growing point of tension in ...

Veeva AI Agents work seamlessly within Veeva applications and have direct, secre access to data, documents, and workflows and ...

PRESSADVANTAGE – Rocket CRM has introduced an enhanced version of its Missed Call Text Back feature, designed to help organizations maintain consistent communication even when inbound calls go ...