Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

In business, unpredictability is rarely a positive trait. Unpredictable office and housing markets lead to instability in real estate, while unpredictable stock performance causes headaches in the ...

SAN FRANCISCO--(BUSINESS WIRE)--Data Center World, the leading global conference for data center facilities and IT professionals, today announces the 2022 Conference Program. The four-day program ...

Data center power is the lifeblood of modern digital infrastructure, enabling everything from cloud computing to AI, and requires substantial energy for servers, cooling, and other essential systems.

Noble Systems Corp., a contact center technology services firm, announced Monday the acquisition of Stratasoft Inc., a provider of hosted and premise-based contact center technology. The deal includes ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Contact center jobs are some of the toughest out there. Customer service agents deal with a ...

New Program Empowers Solution Providers to Deploy Unified, Secure IT/OT Infrastructures FREMONT, CA / ACCESS Newswire / December 2, 2025 / To better support the security of critical markets, Exclusive ...

The data center market is changing in terms of who the owners are, the technology innovations being built and how customers buy and manage the data center products. Data centers are becoming even more ...