The global chatbot market is experiencing significant growth, with projections indicating an increase from USD 5.84 billion today to USD 61.97 billion by 2035. This growth is driven by the increasing ...

Research reveals balanced AI humanization in chatbots boosts customer trust and comfort. Excessive resemblance causes ...

The research has studied customer behaviour towards Artificial Intelligence enabled service agents, including as chatbots, ...

Chatbots won’t help if they’re trained on bad foundations.

Research from the Goa Institute of Management suggests that a balanced level of humanised AI design in chatbots increases customer comfort and trust.

A new research by the Goa Institute of Management (GIM) has found that a balanced level of humanised Artificial Intelligence (AI) design in chatbots enhances customer comfort and trust, while ...

Agentic AI will reshape how organizations operate. Its success depends on how effectively leaders build the trust fabric ...

WhatsApp has announced significant changes to its terms of service, which will restrict users from using non-Meta AI chatbots ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

Fast food restaurants around the U.S. have dived headfirst into artificial intelligence, looking to automation to solve ...

EU investigates whether the policy giving exclusive access to Meta AI on WhatsApp Business API breaches competition rules ...

Agentic AI: Beyond responding, these systems act, setting sub-goals, retrieving information, making decisions, and completing complex tasks with minimal human guidance. All these capabilities converge ...