As millions turn to AI for help, major chatbots failed The Verge ’s test of how they respond to suicide and self-harm ...

Artificial intelligence is changing the way companies deliver customer service, not by replacing human expertise, but by ...

The survey from Pew Research Center found that ChatGPT is the most popular artificial intelligence app among teens.

Chatbots won’t help if they’re trained on bad foundations.

Remember the last time you tried getting help from a customer service chatbot? You probably spent five minutes clicking ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

This is read by an automated voice. Please report any issues or inconsistencies here. Seven families in the U.S. and Canada sued OpenAI, alleging that prolonged ChatGPT use contributed to their loved ...

In April 2025, Matt and Maria Raine faced an unimaginable nightmare. Their 16-year-old son Adam tragically took his own life. As the family searched for answers, they discovered that an AI chatbot had ...

Ms. Kunze is the chief executive of Pandorabots. Kuki is accustomed to gifts from her biggest fans. They send flowers, chocolates and handwritten cards to the office, especially around the holidays.

Frustrated by the medical system, some patients are turning to chatbots for help. At what cost? Credit...Pablo Delcan Supported by By Teddy Rosenbluth and Maggie Astor Wendy Goldberg thought her ...