Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

A customer’s case against an insurer may not always be valid. The legal entitlement to payment of a claim or an argument over the validity of a notice of cancellation are two examples of common ...

Along with profits and dividends, customer complaints are rising in the world of big banks. In the last couple of years, complaints to third-party agencies that investigate disputes between banks and ...

The latest release of the National Customer Rage Survey found that 77 % of U.S. consumers reported experiencing a product or ...

After facing days of customer complaints, TD Canada Trust says its e-transfer payment system is back in service. The problem stemmed from a recent platform upgrade which has now been resolved, said ...

McDonald's Corp., which serves hundreds of millions of Happy Meals each year in the United States and Canada, also creates its share of less-than-happy patrons. The company's accounting of guest ...