Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

Producing an end-of-year advertising campaign (or, specifically Christmas advertising campaigns, as related to this part of ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

AI is transforming marketing, but companies that balance machine efficiency with human creativity and emotional intelligence ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

Isuzu Commercial Truck of America has forged a stronger relationship with Decisiv, a collaboration that powers Isuzu Connect, ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...