Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

Indian businesses must urgently modernise data strategies to unlock AI’s full potential, with poor-quality and siloed data ...

Isbank Deputy CEO Sezgin Lüle, whose bank won the World’s Best Mobile Banking App award, explains how LLMs and partnerships ...

Salesforce report finds 89% of India’s tech leaders prioritise data modernisation, as poor data quality and silos limit AI ...

Vodafone Idea has launched new recharge-linked insurance plans for prepaid users, offering coverage for smartphone theft and ...

Information on 7.6 million current and 65.4 million former account holders was exposed in the first breach. The second ...

In light of this op-ed, B&T will be running a real vs knock off face off in the B&T towers, to test the eyes of marketers.

Agentforce is most definitely working from where Milano is sitting, with beefed up sales capacity to meet an incoming ...

Dubai-based carrier, and Amazon Web Services (AWS) announced a new collaboration to advance the airline’s digital ...

AI is already transforming jobs in India. Repetitive and rule-based tasks are most vulnerable as AI offers faster, cheaper ...

India's third-largest telecom operator, has launched recharge-linked theft and insurance plans for its prepaid subscribers.

To further expand its AI technology, IBM has turned to acquisitions -- and one of its next ones will be Cognitus. On the ...