In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Delta Air Lines is working to ensure its employees offer a hospitable travel experience from booking and beyond.

The 2025 ISG Provider Lens ® global Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report evaluates the capabilities of 28 providers across two quadrants: GenAI ...

Sean Gardner shares two key strategies dealerships can use to streamline negotiations, improve customer experience, and ...

Troops who play a part in deadly missions that they see as wrong or unjustified may suffer deep psychological harm as a ...

HCL Unica+ is transforming customer engagement for large Indian enterprises. In this interview, Iyer explained how one ...

Cheap Insurance reports that digital insurance claims are revolutionizing the process, offering immediate access, AI ...

Omnichannel commerce is not one thing. It is the combination of a unified foundation and a connected ecosystem.

The Trump Administration wants to ensure that the development of artificial intelligence (AI) is regulated at the federal ...

How do you define success in business? “Revenue” will factor into the definition somewhere. But a larger question looms — ...

Shopify is paving the way for agentic commerce by debuting a new tool that will make it easier for brands to attribute sales ...

Netflix acquires Warner Bros. & HBO in an $82B deal, boosting its streaming power and market competition. Read here for more ...