In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

JTek Resources releases guide helping small business owners and marketing managers implement omnichannel strategies to ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Easy Joe Roofing, known for its reliable roofing services for homes and businesses across the U.S., has unveiled a new, feature-packed website. This online platform is designed to improve customer ...

TTEC Holdings Inc. (NASDAQ:TTEC) is one of the best IT stocks to buy according to analysts. Earlier on June 11, TTEC Holdings announced the expansion of its partnership with Zendesk, which is a leader ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

In today's e-commerce landscape, retailers face an increasingly challenging problem - policy abuse. New research report revealed that a staggering 70% of U.K. consumers believe retailers make it far ...

Germany's iconic department store chain deploys Blue Yonder’s AI-driven demand and replenishment capabilities to strengthen its commitment to quality and convenience ESSEN, Germany & DALLAS--(BUSINESS ...

Comcast lost 183,000 residential broadband subscribers in the first quarter, according to Ars Technica. The loss is over three times that in Q1 2024, prompting executives to admit the company is "not ...